![]() So at the moment I am unhappy with DxO and its buggy support of its buggy installer–and I say that as a long-time, mostly happy DxO customer who has bought multiple products from them and usually bought each update. I even tried to start a new support ticket, but it would not accept the upload of the 1.4 GB ZIP archive. ![]() Please submit your request to us by contacting Customer Support via our contact form here. The follow-up and the processing of your request will be done by email. In all cases I get this error message: This page is temporarily unavailable. that shows the products I’ve licensed), and I have tried the usual login → return to my existing support issue. I have followed that URL both with, and without, first logging into DxO’s website (not to this forum, but to my account, e.g. I compiled the archive, which came to 1.4 GB!ĭxO gave me a URL to get back to the support ticket. DxO had me download and run a little diagnostic program, which compiled a ZIP archive of data to send back to them. PL5 did not recognise the NIK installation.I submitted a support request to DxO, at the main website. IN the registry editor I renamed the key to simply NIK. It looks like something is knocking out this registry key &, hopefully, the DxO developers can figure out what.Įdit followup: I tried a quick experiment. I assume I would have to change the version number if NIK is updated. ![]() I exported the registry key to a safe place &, if it happens again, I will try restoring the registry key before reinstalling NIK. ![]() This time the NIK Collection entry was there. I did the usual uninstall & reinstall of NIK & checked the registry key again. I went into the registry editior to the HKLM key above & there was no entry for NIK collection despite it showing up in the Apps section of Windows settings. Since then I have had a couple of failure instances (using Windows 10), the latest being this morning. Get-ChildItem -Path "HKLM:\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Nik Collection"Īt the time NIK collection & PL5 were working together & NIK Collection was present in the registry entry. Hi, a few days ago Grégoire Pailler posted the following "Could you open a PowerShell prompt and run the following command ![]()
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